Refund policy

Clear coverage for access failures and qualifying appeal results.

Assessment Reduction Guarantee

No reduction after a timely appeal? We will refund the full filing package purchase price.

The guarantee applies to the first appeal stage that is still available for the property when you purchase the filing package. If the Cook County Assessor appeal window is still open, file there first; if that window has already closed, the Board of Review is the qualifying stage. If that qualifying appeal produces no reduction from the starting assessed value shown in the purchased filing package, you may request a refund.

A reduction at any stage counts as a successful result under the guarantee. A later denial or no-change decision does not create refund eligibility after the assessment has already been reduced for that property and assessment year.

How to request a guarantee refund

Email info@simpletaxappeal.com within 60 days after the final appeal decision becomes available. Include:

• The email used to purchase the filing package.
• The property address or PIN.
• The Assessor filing confirmation or Board of Review complaint number.

Simple Tax Appeal will normally verify the final assessed value using published Cook County records. If the public record is not yet available or is unclear, we may ask for the official decision notice.

Important limits

• Any reduction in assessed value satisfies the guarantee, including a reduction obtained with help from an attorney or another service.
• If the Assessor appeal window was open when you purchased, a Board of Review denial by itself does not qualify if you did not first file the qualifying Assessor appeal.
• The guarantee applies only to a paid filing package purchase. Complimentary and fully discounted orders have no purchase price to refund.
• One guarantee claim is allowed per property and assessment year.
• The refund is limited to the filing package purchase price. It does not cover taxes, attorney fees, filing costs, penalties, or other losses.
• A full refund ends filing package access for that property and assessment year.

This guarantee is a refund promise, not a prediction or promise that Cook County will reduce an assessment, reduce a tax bill, or grant a particular percentage of relief.

Access or generation failures

If a completed purchase does not unlock the filing package, or the purchased PDFs cannot be generated, email info@simpletaxappeal.com within 14 days of purchase. Include the email used at checkout and the property address or PIN.

Approved refunds are returned to the original payment method through Stripe. Bank processing times may vary.